Frequently Asked Questions
What are your shipping options?
We offer several shipping options to best suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping delivers within 2-3 business days. International shipping is also available, with delivery times varying based on destination. All orders are processed within 1-2 business days before shipment.
Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions, so keep an eye on our announcements!
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status and estimated delivery date of your package. Please allow up to 24 hours for the tracking information to become active after you receive the email.
If you encounter any issues with tracking your order, please do not hesitate to contact our customer support team for assistance.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and condition. Please note that some exclusions may apply, such as perishable goods or personalized items.
To initiate a return, please visit our Contact Us page or email our customer service team. We will provide you with detailed instructions on how to proceed.
We are committed to providing products that cater to a wide range of dietary preferences and ethical considerations. Many of our products are indeed suitable for vegans, as they are formulated without any animal-derived ingredients. We clearly label all our products, and you can find specific dietary information and ingredient lists on each product page.
If you have specific concerns or allergies, please carefully review the product descriptions or contact us for more detailed information.
Choosing the right product depends on your individual needs and goals. We recommend thoroughly reading the product descriptions, which highlight key benefits, ingredients, and suggested uses. You can also filter products by category (e.g., Men's Health, Women's Beauty) to narrow down your options.
If you're still unsure, our Blog / Articles section offers valuable insights and guides. For personalized recommendations, feel free to contact our expert customer support team, who would be happy to assist you.
